Redesign your aftersales operations. Unlock performance. Build profitable service models.
🌟 Program Overview
For many companies, aftersales is still seen as a cost center. But world-class organizations know: aftersales can drive growth, profitability, and customer loyalty.
The Aftersales 360° Program by YILCORE is designed to help businesses audit their current service operations, optimize partner networks, and implement KPI-driven frameworks for lasting impact.
Whether you want to restructure your service team, elevate partner performance, or turn operations into revenue streams, this program delivers a holistic approach to service transformation.
📙 What You’ll Learn
This training delivers practical tools and proven frameworks in areas such as:
🔹 Aftersales Service Audit
Assess current systems, identify gaps, and benchmark performance against best practices.
🔹 Service Partner Network Development
Design and expand service ecosystems that are reliable, scalable, and customer-focused.
🔹 KPI & Performance Scorecards
Define metrics that matter. Build real-time dashboards to track efficiency, responsiveness, and satisfaction.
🔹 Commercializing Service Operations
Shift from reactive service to value-adding, profit-generating models.
🔹 CRM & Field Service Digitalization
Implement tools to improve technician productivity, data visibility, and service lead generation.
🔹 Warranty, Spare Parts & SLA Optimization
Structure your policies and supply chains to reduce cost and increase uptime.
👨🏫 Who Should Attend?
Ideal for:
- Aftersales Directors & Service Managers
- Operations & Field Service Leaders
- Customer Experience Executives
- B2B Technology and Industrial Firms
- Organizations seeking to scale or optimize their service business
👨🏫 Instructor
Emrah Şimşek
Global Aftersales Strategy Expert & Award-Winning Consultant
With decades of leadership in aftersales transformation, Emrah has led internationally recognized projects across HVAC, industrial automation, and manufacturing. His service partner development frameworks are now global best practices.
⏱️ Duration & Format
- Total Duration: 10 hours
- Format: Online or In-Person
- Certificate: YILCORE Digital Certificate upon completion
🚀 Why This Program?
✔️ Benchmark and improve your aftersales operations
✔️ Increase customer satisfaction and service revenue
✔️ Empower partners and field teams with clear KPIs
✔️ Integrate CRM and digital tools for smart service delivery
📌 Learning Outcomes
By the end of the course, you will be able to:
👉 Audit and redesign your aftersales structure
👉 Launch or expand a service partner network
👉 Define and track actionable KPIs
👉 Create a commercial roadmap for aftersales
👉 Digitally enable your service processes and CRM systems
🏛️ Future-Proof Your Aftersales Strategy
Step into a new era of customer-centric, data-driven service excellence. Start transforming your aftersales today. 👇 Register Now